Policies

 

Shipping

All physical items will be shipped via USPS. For expedited option, please contact me at katie@letteringbykatie.com to discuss options.

 

Returns

My aim is for every purchase to make you smile! Because each product is made-to-order, I cannot accept returns. If you are not satisfied with the product you receive, please contact me within 7 days of receiving your purchase so I may address any issues. 

katie@letteringbykatie.com

 

Custom Orders

For all custom orders, customers will receive a proof of their design for approval. Once the design is approved, no returns or refunds will be issued. Custom orders do not include personalization on cards.